Glossary

The words we use on this site and in the product, from add-on to white-label, MOQ to proforma invoice.

Updated 2026-10-04

Platform words

Term	Meaning
PHOENIX Cloud	The core every PHOENIX system runs on. See One core, many systems.
Core	The shared base: your site, accounting, users, brand, hosting and backups.
System	The software for one trade, built on the core. Sourcing Management is the first.
Site	Your own private copy of the software, with its own database and files.
Tenant	Our internal word for a customer site.
Hub	cloud.phnxtech.com: the demo, sign-in, billing and the set-up of sites.
ERPNext	The open-source ERP under every PHOENIX site: accounts, stock, buying, selling, projects.
Frappe	The open-source framework ERPNext is built on.
Add-on	A feature that can be switched on for your site. See Add-ons and plans.
Industry pack	Extra fields, checklists and sample data for one trade inside a system. Coming 2027.
Vertical Builder	A tool to make your own industry pack without code. Coming 2027.
White-label	Your brand instead of ours on what your team and clients see.
Custom domain	Your own address for your site, for example erp.yourcompany.com.
Plan	What your monthly price includes.
Demo company	A 24-hour sample site with sample data, made for one visitor.
Client portal	The part of your site your clients sign in to.
Role	A set of permissions, for example Administrator or Sourcing Manager.

Term	Meaning
Sourcing agent	A company that finds factories and buys for clients abroad.
Request	What a client asks you to source: product, photos, quantity, target price.
RFQ	Request for quotation: one request sent to many factories. Coming November 2026.
Quote	A factory’s price and terms for a request.
Costing sheet	From factory price to delivered price, with your margin. Coming November 2026.
Client quotation	Your price to the client, without factory cost. Coming November 2026.
MOQ	Minimum order quantity a factory accepts.
Lead time	How long a factory needs to produce an order.
Commission	You earn a percentage of the order value, invoiced to the client as a service fee.
Markup	You buy from the factory and resell to the client at a higher price.
Factory rebate	The factory pays you a percentage of the order.
PI	Proforma invoice: the price document a client pays against. Coming November 2026.
PO	Purchase order to the factory. Coming November 2026.
Rebate debit note	The document that claims a rebate from a factory. Coming November 2026.
QC	Quality control: inspection with photos before shipment. Coming 2027.
CI / PL	Commercial invoice and packing list for customs. Coming 2027.
SABER	Saudi Arabia’s product certificate system. Checklists coming 2027.
ACI	Egypt’s advance cargo information system. Checklists coming 2027.
Incoterms	Trade terms such as FOB or CIF that say who pays for what in shipping.

Term	Meaning
Written scope	The document that says what we build and what we do not. Our price is fixed against it.
Fixed price	The price agreed for a written scope. Changes to the scope are priced before they start.
SaaS Build & Operate	We build a software product on the core and run it for you.
Partner	Someone who introduces clients and earns a commission. See the Partner Program.

← Previous

Try the demo

How the core works

Still have a question?

Ask the PHOENIX assistant in the chat at the bottom right, or send us a message. We reply within one business day.